FAQ

We partner with a global network of trusted carriers and leverage advanced staring technology to ensure your international shipments arrive on time. Our team handles customs clearance efficiently and provides real-time updates, so you’re always informed.

Our Air Freight service is ideal for time-sensitive items, including perishables, electronics, medical supplies, and high-value goods. We ensure secure handling and fast delivery to meet your deadlines.

Maritime Freight is perfect for large or heavy shipments. We manage container loading, customs documentation, and shipping routes to deliver your cargo cost-effectively and securely across oceans.

Yes! Star 1 Logistics provides real-time staring for all Ground Freight shipments. You can monitor your package’s journey from pickup to delivery through our user-friendly staring system.

Our Home Delivery service offers flexible scheduling, real-time staring, and door-to-door delivery, ensuring your packages arrive at your convenience without the need for pickups.

We prioritize the safety and comfort of pets with specialized handling, temperature-controlled transport, and constant monitoring. Our team ensures all pet travel requirements, including documentation, are met.

Package Protection covers loss, damage, or theft during transit. It provides peace of mind, and in case of an issue, our claims team works quickly to resolve it with minimal hassle.

You can contact our 24/7 Support team via phone, email, or live chat on our website. We’re always available to assist with staring, inquiries, or any shipping concerns.

Typically, you’ll need a commercial invoice, packing list, and any specific permits or certificates depending on the destination country. Our team will guide you through the process to ensure compliance.

Yes, but hazardous materials require special handling and documentation. Contact our team to discuss your shipment, and we’ll ensure it complies with all regulations.

Shipping costs depend on factors like weight, dimensions, destination, and service type (e.g., Air Freight, Maritime). Request a quote on our website for an accurate estimate tailored to your needs.

If a delay occurs, our team will notify you immediately and provide updates. We’ll work to resolve the issue quickly, keeping you informed at every step.

Yes, we prioritize sustainability by optimizing routes and using fuel-efficient transport methods. Our Maritime Freight service, for instance, is a low-emission option for bulk shipping.

Depending on the shipment’s status, we may be able to redirect it. Contact our 24/7 Support team as soon as possible, and we’ll do our best to accommodate your request.

If your package is damaged, notify us within 48 hours of delivery. Provide photos of the damage and your shipment details, and our claims team will process your request swiftly.